Identify who raised a ticket

Excel4dummmmy

New Member
Joined
Jul 31, 2023
Messages
6
Office Version
  1. 2021
Platform
  1. Windows
I have a daily data export that currently only identifies who raised a ticket with the associate's staff ID rather than name.
I would like a formula to identify if their ID number down column B and populate in column C

Ticket numberRaised byAssociate Name
ABCDE1
123​
?
ABCDE2
456​
?
ABCDE3
789​
?

Any help would be appreciated
 

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How to find 2nd largest value in a column?
MAX finds the largest value. =LARGE(A:A,2) will find the second largest. =SMALL(A:A,3) will find the third smallest
First of all you haven't provided any data, so how can we know the names?
Second, please post an example with data and the result you wish to achieve.
 
Upvote 0
Hi & welcome to MrExcel.
If you have a list of IDs & there names, then you could use Vlookup.
 
Upvote 0
This is all the data that I have in columns A & B. ie. ticket number and raised by is their staff ID number. I want to be able to identify tickets raised by John's staff number and populate his name against any entries with his staff number
Ticket numberRaised byAssociate Name
ABCDE1
123​
John
ABCDE2
456​
Mary
ABCDE3
789​
Sarah
 
Upvote 0
Hi & welcome to MrExcel.
If you have a list of IDs & there names, then you could use Vlookup.
Thank you :) I do have a list of names and IDs. What would be the best Vlookup formula here? The report has about 500 rows (changes daily)
 
Upvote 0
But what sheet & what cells is that data in?
 
Upvote 0
And the cells with the ID's & names?
 
Upvote 0

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