Hi there,
Background:
I have a data set for a call centre that displays each staff member's daily call numbers across two different call types (Call Type 1, Call Type 2) - staff only work on one particular call type each day. I would like to create two pivot charts, one with daily/weekly/monthly averages for Call Type 1, and one for Call Type 2.
Problem:
On the Call Type 1 pivot chart, is there any way to exclude staff members who only work on Call Type 2 by ignoring zero values and not displaying their name on the horizontal axis? Currently, if a staff member was working on Call Type 2, they will still display in the Call Type 1 chart as a gap. I have read in other forums that you can set a minimum value on standard Excel charts, but I can't see how to do this on a Pivot Chart.
Cheers,
Zac
Background:
I have a data set for a call centre that displays each staff member's daily call numbers across two different call types (Call Type 1, Call Type 2) - staff only work on one particular call type each day. I would like to create two pivot charts, one with daily/weekly/monthly averages for Call Type 1, and one for Call Type 2.
Problem:
On the Call Type 1 pivot chart, is there any way to exclude staff members who only work on Call Type 2 by ignoring zero values and not displaying their name on the horizontal axis? Currently, if a staff member was working on Call Type 2, they will still display in the Call Type 1 chart as a gap. I have read in other forums that you can set a minimum value on standard Excel charts, but I can't see how to do this on a Pivot Chart.
Cheers,
Zac