Mark Phillips
New Member
- Joined
- Nov 30, 2010
- Messages
- 2
Hi all,
We have an issue with a shared sheet causing one user's excel to hang and needing to be killed in task manager.
the facts:
Sheet created in Office 2003
Sheet is 6.5MB
Sheet has external links to other workbooks
It works for all other users (even on the same PC that the affected user logs on to)
Problem occurs in any version of Excel as long as the affected user is logged on.
We've given the user a completely clean roaming profile (and removed all old profiles from his PC)
Disabling external links makes no difference.
No other spreadsheets cause this user's Excel to crash.
Problem is PC independant (ie moves with the user) and is not affected by the PCs specs (we've tried 1GB and 2GB PCs, laptops and desktops, wireless and cable connections).
All our PCs are XP SP3, the majority have Office 2003 SP3 and one or two have 2007 and 2010.
Our best thought is that something to do with the external links is causing the problem (despite the fact that disabling them doesn't fix it) but we can't prove anything. We need to be able to find where they're referred to so we can at least remove them and test.
If there's any other info that will help please ask
The whole of our desktop support team is stuck with this one so any expert knowledge or suggestions would be appreciated.
TIA
Mark P.
We have an issue with a shared sheet causing one user's excel to hang and needing to be killed in task manager.
the facts:
Sheet created in Office 2003
Sheet is 6.5MB
Sheet has external links to other workbooks
It works for all other users (even on the same PC that the affected user logs on to)
Problem occurs in any version of Excel as long as the affected user is logged on.
We've given the user a completely clean roaming profile (and removed all old profiles from his PC)
Disabling external links makes no difference.
No other spreadsheets cause this user's Excel to crash.
Problem is PC independant (ie moves with the user) and is not affected by the PCs specs (we've tried 1GB and 2GB PCs, laptops and desktops, wireless and cable connections).
All our PCs are XP SP3, the majority have Office 2003 SP3 and one or two have 2007 and 2010.
Our best thought is that something to do with the external links is causing the problem (despite the fact that disabling them doesn't fix it) but we can't prove anything. We need to be able to find where they're referred to so we can at least remove them and test.
If there's any other info that will help please ask
The whole of our desktop support team is stuck with this one so any expert knowledge or suggestions would be appreciated.
TIA
Mark P.
