Task/Action</SPAN> | </SPAN>Supervisor | |
Hours</SPAN> | % of Time</SPAN> | |
Call Monitoring</SPAN> | 60</SPAN> | 15%</SPAN> |
Customer Experience Calibrations</SPAN> | 4</SPAN> | 1%</SPAN> |
Coaching Preparation (Performance/Data Review & Analysis)</SPAN> | 15</SPAN> | 5%</SPAN> |
Performance Discussion & Coaching (MAP)</SPAN> | 22.5</SPAN> | 11%</SPAN> |
Leadership Observations</SPAN> | NA</SPAN> | NA</SPAN> |
MBWA</SPAN> | 10</SPAN> | 4%</SPAN> |
IM/Email/Calls</SPAN> | 48</SPAN> | 18%</SPAN> |
T&L, FMLA, Attendance</SPAN> | 20</SPAN> | 7%</SPAN> |
Exceptions Management</SPAN> | 10</SPAN> | 4%</SPAN> |
Planning/Task Prioritization</SPAN> | 10</SPAN> | 4%</SPAN> |
Reactive Time</SPAN> | 20</SPAN> | 7%</SPAN> |
Management Meetings (team, market, all leadership)</SPAN> | 16</SPAN> | 6%</SPAN> |
Service 2 Sales Huddles (20 min) plus preparation</SPAN> | 4</SPAN> | 1%</SPAN> |
Special Projects</SPAN> | 20</SPAN> | 7%</SPAN> |
Back up duties/POC </SPAN> | 12</SPAN> | 4%</SPAN> |
HR Issues</SPAN> | 10</SPAN> | 4%</SPAN> |
Interviewing</SPAN> | TBD</SPAN> | TBD</SPAN> |
Training Attendance</SPAN> | 10</SPAN> | 2%</SPAN> |