Lilfiger19
New Member
- Joined
- Feb 8, 2014
- Messages
- 7
Hi All!
I am so hoping someone can help me. Is there a way that I can set up more than 1 sublists in excel? Below is the criteria and conditions. I was able to create the Primary List and then the first sub-list but that is it.
Primary List:
Business Unit
1. Majors
2. SBS
Sub Lists 1:
Case Type/Request (All Case Types should link to the primary lists for all business units)
Sub List 2:
Depending on the case selection in sub list 1, this should show the Queue Name and/or Email Address that the case should be routed too.
Below is a screen print to show the setup of the excel file.
Column A is the Business Units
Row 1 is the Case Type/Request
Column B/Row 2 and on are the actual queue names and/or email addresses.
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</TBODY>
I am so hoping someone can help me. Is there a way that I can set up more than 1 sublists in excel? Below is the criteria and conditions. I was able to create the Primary List and then the first sub-list but that is it.
Primary List:
Business Unit
1. Majors
2. SBS
Sub Lists 1:
Case Type/Request (All Case Types should link to the primary lists for all business units)
Sub List 2:
Depending on the case selection in sub list 1, this should show the Queue Name and/or Email Address that the case should be routed too.
Below is a screen print to show the setup of the excel file.
Column A is the Business Units
Row 1 is the Case Type/Request
Column B/Row 2 and on are the actual queue names and/or email addresses.
Business Unit | Manual Billing File(s) uploads | San Dimas Billing Inquiries |
Majors & SBS | SERVICEMB@Test.COM | #ACCT-San Dimas |
CompHR | N/A | N/A |
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