Template propmpts for Smart Card

Tore

New Member
Joined
Jun 17, 2010
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4
Last year I modified a template used for calculating project costs for a government agency. The agency was running Excel 2003 at the time, and the file format was .xlt. Some time ago they migrated over to Exel 2007, and the same template that worked fine under 2003 is now misbehaving by prompting for a "smart card". The smart card is prompted for both in .xlt- and .xlsm formats. We have tested dummy templates in all formats, with and without stored macros, and they all work fine.

So, my question is, what strange properties of the particular template might prompt the request for a smart card?
 

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Andrew Poulsom

MrExcel MVP
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Jul 21, 2002
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73,092
Welcome to the Board.

I imagine that it's some sort of security that the government agency has added to the workbook (although I don't know how that would be done). I would get in touch with them.
 

Tore

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Jun 17, 2010
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Re: Template prompts for Smart Card

Sorry, I forgot to say that the template works fine in my own environment, it only acts up when the customer installs it in his own environment and tries to use ut.
 

Andrew Poulsom

MrExcel MVP
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Jul 21, 2002
Messages
73,092
Re: Template prompts for Smart Card

How are you distributing the workbook to the customer? Do you have a smart card? What is the exact text of the smart card prompt?
 

Tore

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Joined
Jun 17, 2010
Messages
4

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Re: Template prompts for Smart Card

No, neither I nor the customer have (consciously) implemented any smart card technology, that is the culprit here. Apparently, I can't publish a screen shot of the prompt, but the text of the dialog reads as follows: "Please insert a smart card."
 

Tore

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Jun 17, 2010
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4
No, but we tested with dummy templates containing macros, and that worked just fine.
 
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