[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]Hi,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]I'm new with excel and and forum, so if i'm posting to wrong place, please let me know![/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]I'm trying to figure out on hot to calculate daily utilization of staff.[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]From the system i can generate this information:[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#1. Week number,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#2. Working date,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#3 . Agent name,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#4 . Number of handled calls (total for that day),[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#5 . Average talk time in minutes:seconds (from total calls for that day).[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]1st issue here is with format of #5 (avg. of talk time), which after i convert to time, i can only convert in format ex. 2:30 (meaning 2 minutes and 30 seconds).[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]See example on the 1st sheet[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]This is sample of calculated hours that i'm doing manually every day, where we have:[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#1. 8 working hours,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#2. Number of handled calls (total daily per agent),[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#3 . Average talk time (daily per agent),[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#4 . Wrup up time 10 seconds multiple number of handled calls,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#5 . 1 hour Lunch time[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]So calculation done:
[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]Is there any way i can convert this format to seconds and somehow do calculation automatically with formula, in order to be able to have a table where i can also do a pivot for better analyses!?[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]Thnx in advance[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]I'm new with excel and and forum, so if i'm posting to wrong place, please let me know![/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]I'm trying to figure out on hot to calculate daily utilization of staff.[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]From the system i can generate this information:[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#1. Week number,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#2. Working date,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#3 . Agent name,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#4 . Number of handled calls (total for that day),[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#5 . Average talk time in minutes:seconds (from total calls for that day).[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]1st issue here is with format of #5 (avg. of talk time), which after i convert to time, i can only convert in format ex. 2:30 (meaning 2 minutes and 30 seconds).[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]See example on the 1st sheet[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]This is sample of calculated hours that i'm doing manually every day, where we have:[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#1. 8 working hours,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#2. Number of handled calls (total daily per agent),[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#3 . Average talk time (daily per agent),[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#4 . Wrup up time 10 seconds multiple number of handled calls,[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]#5 . 1 hour Lunch time[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]So calculation done:
[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]See example on the 2nd sheet[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]Is there any way i can convert this format to seconds and somehow do calculation automatically with formula, in order to be able to have a table where i can also do a pivot for better analyses!?[/COLOR]
[COLOR=[URL=https://www.mrexcel.com/forum/usertag.php?do=list&action=hash&hash=3]#3[/URL] 33333]Thnx in advance[/COLOR]
